Last Updated: October 1, 2023
Welcome to SparkleClean. These Terms of Service ("Terms") govern your use of our website located at www.sparkleclean.ca ("Website") and the cleaning services we provide ("Services"). By accessing our Website or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our Services.
The content on our Website is for general information and use only. It is subject to change without notice. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable.
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
You agree not to:
By requesting our Services, you agree to provide accurate, complete, and up-to-date information. We reserve the right to refuse service for any reason, including but not limited to safety concerns, unreasonable requests, or unavailability.
We require at least 24 hours' notice for any cancellations or reschedules. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. If our cleaning team arrives at your property and cannot gain access, a lock-out fee equal to 50% of the scheduled service cost may apply.
We strive to provide high-quality cleaning services. If you are not satisfied with our Services, please notify us within 24 hours of the service completion, and we will re-clean the unsatisfactory areas at no additional cost, subject to our reasonable discretion.
You are responsible for providing safe and reasonable access to your property. Please secure any valuable or fragile items before our arrival. While we exercise great care, we are not responsible for damage to items that were not properly secured or for pre-existing conditions of your property.
Our Services do not include:
Additional fees may apply for services outside our standard cleaning scope.
Prices for our Services are as quoted on our Website or as provided in a custom quote. All prices are in Canadian dollars and include applicable taxes unless otherwise stated. We reserve the right to change our prices at any time, but changes will not affect services already scheduled and confirmed.
We accept payment via credit card, debit card, e-transfer, or other methods as specified on our Website. For recurring services, we may store your payment information securely for future scheduled cleanings.
For one-time services, payment is required at the time of booking or immediately upon service completion. For recurring services, we may charge your payment method on the day of service or according to the billing schedule agreed upon at sign-up.
The content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of SparkleClean and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from our Website for your personal, non-commercial use only. You must not:
To the maximum extent permitted by law, SparkleClean shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
While we exercise great care when performing our Services, we are liable for damage to your property only if such damage is directly caused by our negligence or misconduct. In such cases, our liability is limited to repair or replacement costs. Claims must be reported within 24 hours of service completion and must be supported by reasonable evidence.
You agree to defend, indemnify, and hold harmless SparkleClean, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our Website or Services, or your violation of these Terms.
Our Website may contain links to third-party websites or services that are not owned or controlled by SparkleClean. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that SparkleClean shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Website or Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our Website or Services.
These Terms shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
If you have any questions about these Terms, please contact us at:
SparkleClean
250 Yonge Street, Suite 2201
Toronto, ON M5B 2L7
Canada
Phone: (416) 555-1234
Email: [email protected]