Privacy Policy

Introduction

At SparkleClean ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request information or a quote
• Subscribe to our newsletter
• Contact us by phone, email, or through our contact form
• Schedule or book cleaning services

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Billing information
• Information about your home or business for service purposes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Links clicked
• Time spent on pages

This information helps us analyze trends, administer the site, track users' movements, and gather demographic information.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Send you marketing and promotional communications (with your consent)
• Understand how users interact with our website
• Develop new products and services
• Detect, prevent, and address technical issues
• Comply with legal obligations

Disclosure of Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where required by law or to protect our rights, privacy, safety, or property, or that of others.

With Your Consent

We may share your information with your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and provide personalized content.

We use the following types of cookies:

• Necessary Cookies: Essential for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings and our cookie consent tool. Please note that disabling certain cookies may impact your experience on our website. For more information, please see our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

Canadian Privacy Rights

As a Canadian business, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, individuals have the right to access their personal information, challenge the accuracy of their information, and have it amended as appropriate.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: